Refund Policy

Last updated October 18, 2026

Monthly plans

• 14-day money-back promise. If you're not happy, email us within 14 days of your first payment for a plan. We'll refund that payment in full and cancel the plan.
• After that, you can cancel anytime in Plan & billing → Manage billing. You won't be charged again, and your plan keeps working until the end of the month you've paid for. We don't give refunds for part of a month or for time you didn't use.

Show Pass

• Full refund within 14 days of buying it, as long as none of its manual reads have been used.
• Once one of its reads has been used, a Show Pass can't be refunded.
• If Claude can't read a document, that read is given back to you automatically. It doesn't count as used.

Billing mistakes

If you were charged twice, or charged when you shouldn't have been, we'll refund the mistake in full, whenever you notice it.

How to ask for a refund

Email cibenko.a@gmail.com from the address you sign in with. Include your company's name and the date of the charge. We'll reply within 2 business days.

Refunds go back to the card you paid with, through Stripe. They usually show up within 5 to 10 business days, depending on your bank. When a plan payment is refunded, the plan ends at that point. A refunded Show Pass's reads are removed from your account.

Where the law gives you more rights to a refund than this policy does, the law applies.